Making a referral

If you are a professional from a voluntary or statutory organisation and would like to refer a carer to us, please complete a referral form.  Please note that ALL referrals must be made with the consent of the carer.

Over 18’s (Adult Carers)

Please complete our online referral form.
Alternatively you can download a PDF of the referral form or give us a call on 01323 738390.

Download: Adult Carers Referral Form (.PDF),

Under 18’s (Young Carers)


The commissioned service for Young Carers (aged 5 to 18) is now East Sussex Young Carers, run by Imago Community.  You can get in contact with them through their website at or by calling their central hub on 0300 777 2011.

Why you should refer carers to our service

  • We are able to provide a service to all unpaid carers regardless of their need.
  • This enables us to intervene at an early stage to prevent a breakdown in the carer’s health and welfare.
  • Where the assessed need is deemed regular and substantial, East Sussex County Council has a statutory obligation to provide a range of support services.
  • We welcome the opportunity to work jointly with our partners in the statutory and voluntary sector. We can help carers access a Carers Assessment
  • We support and promote the identification of new and hard to reach carers.
  • We are able to provide a range of services tailored to the individual needs presented by carers.

Other ways that we work with professionals

Carer Awareness Training

It is important that professionals who work with carers understand what the caring role involves and what services are available to them. Our team offer Carer Awareness Training to groups of professionals to refresh their knowledge and inform of new services that may be on offer. We can come out to team meetings to ensure that we reach as many people as possible.

If you would like one of our Support Workers to attend a meeting please contact our Partnerships Manager on 01323 738390 to discuss your needs.

Information Events

We aim to attend as many events throughout the year as possible as a way of raising awareness of carers and of the services that we and other partner organisations offer. We are happy to attend other organisations information events and to work together with other professionals to provide an holistic range of information on services that are on offer.

To see what events we are attending over the upcoming months, please see the What’s On Pages. Or if you would like us to attend an event you are holding please contact us on 01323 738390.